An insurer that represents a Hewlett-Packard customer has filed a lawsuit against the tech giant, claiming the failure of an HP storage server cost the customer more than $990,000 in damages and lost business, InformationWeek has reported. Great Northern Insurance said it paid a claim in that amount to shipping and logistics company BDP International after an HP StorageWorks Enterprise Virtual Array (EVA) system purchased by BDP suffered “catastrophic failure.” Philadelphia-based BDP purchased the unit from HP dealer Razor and had it installed at a secure datacenter operated by SunGard Recovery Services. BDP also signed a contract under which HP was to provide monitoring and support services. BDP acquired the system in April 2006. But “on or about September 19, 2007, there was a catastrophic failure in the unit,” Great Northern claimed. Great Northern said “BDP suffered damage and destruction to the unit and its business in an amount in excess of $990,000.” Great Northern alleged HP failed to properly design and install the storage system, failed to properly service and monitor the unit, and failed to properly train its service representatives. Great Northern is seeking damages of more than $990,000 plus reimbursement for legal fees and other costs. HP has yet to file a response to the allegations.
Insurer Sues HP For Server Failure
“On or about September 19, 2007, there was a catastrophic failure in the unit,” Great Northern claimed.
September 11, 2009